Warehouse Supervisor

Role Purpose

Supervise daily warehouse operations to ensure efficient receiving, storage, inventory control, picking, and dispatch of materials. Maintain stock accuracy, optimize warehouse space and resources, ensure compliance with safety standards, and lead warehouse personnel to support timely and reliable business operations.

Job Accountabilities & Activities

Operations

• Supervise receiving, inspection, storage, picking, packing, issuing, and dispatching of materials.

• Verify incoming goods against purchase orders and delivery documents, reporting discrepancies and damages.

• Ensure accurate and timely fulfillment of customer orders and internal material requests.

• Maintain proper stock rotation, storage locations, labeling, and warehouse space utilization.

• Supervise warehouse personnel, assign tasks, monitor performance, and provide on-the-job training.

• Ensure proper use, handling, and maintenance of warehouse equipment.

• Enforce warehouse safety procedures, equipment operating guidelines, and company policies.

Planning

• Organize daily warehouse activities and allocate manpower and equipment according to operational requirements.

• Plan and conduct cycle counts and physical inventory checks to maintain stock accuracy.

• Monitor inventory levels and storage capacity to support efficient material flow.

Development

• Identify and implement improvements in warehouse processes, productivity, inventory accuracy, and cost efficiency.

• Recommend measures to minimize stock losses, damages, and discrepancies.

Stakeholder Management

• Coordinate with Procurement, Logistics, Production, Sales, and other relevant departments to ensure timely material movement.

• Escalate inventory discrepancies, damaged goods, equipment issues, and operational risks to the relevant stakeholders.

Reporting

• Monitor warehouse performance against KPIs, including inventory accuracy, order fulfillment, dispatch timeliness, productivity, and stock discrepancies.

• Prepare and submit inventory reports, cycle count results, and warehouse performance updates.

• Report safety incidents, operational issues, and resource requirements to the line manager.

Record Keeping

• Maintain accurate records of goods received, goods issued, stock transfers, returns, and inventory adjustments.

• Ensure warehouse transactions and inventory records are accurately updated in SAP or other relevant ERP/Warehouse Management Systems.

• Maintain documentation related to stock counts, equipment inspections, and warehouse safety compliance.

Education & Certifications

Education

- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.

Certifications

• Forklift Operator Certification, where applicable, preferred.

• Occupational Health and Safety training or certification preferred.

Required Years of Experience

3–4years of relevant warehouse experience, including supervisory responsibilities.