Representative, Welcome Center

Role Purpose

Performs customer service functions, greets them and ascertains nature of customer request & provide customers with directions to their various requirements and ensure prompt services to all our customers.

Job Accountabilities & Activities

- Greet & Receive customers in professional & friendly manner
- Promptly respond to all Customer calls come in through Service Toll free number
- Promptly reply to all customer emails & generate service trouble tickets in SAP system and confirm the same to the customer.
- Manage & conduct Post service customer satisfaction surveys.
- Manage & conduct GDO customer account satisfaction surveys.
- Manage administrative task such as reporting, scanning, filing, etc.
- Manage smooth and continuous co-ordination & follow ups with other cross functions like logistics, Finance, Sales, marketing to arrange, plan and complete important, incomplete, and special task related to service.
- Direct requests & inquiries to the appropriate resource.

Education & Certifications

Bachelor’s degree in business administration

Required Years of Experience

1-2 -years’ experience in a similar role.