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Product Support Specialist

Date:  20-Sep-2022

Riyadh, SA

Company:  General Contracting Company
Department:  Sales & Marketing
Sub Department:  Sales & Marketing -After sales
Number of Openings:  1

Short description

This opportunity is based in GCC company


Responsible about Transportation Department Products related issues.

Key Accountability & Activity:

  • To efficiently, and on timely manner place orders on Scania.
  • To ensure that ordered units are meeting specifications, prevent mistakes in specs, prevent delaying in shipment.
  • Ability to answer customers and sales team technical questions.
  • To identify new segments with high potential.
  • Number of generated reports on competitor's product range and their sales and marketing activities.
  • To prepare tenders whenever needed actively and efficiently.
  • To comply our products features with legal regulation and avoid any non-compliance.
  • Generating required calculation report to profession ally support sales team.
  • To receive ordered trucks from supplier without mistakes in regard to original specifications.
  • To be able to utilize available tools from supplier- to support sales team.
  • To improve sales team product knowledge and to keep them updated with any development from the supplier.
  • Active participation to execute meetings, seminar s and local exhibition in a professional manner.
  • Liaise between sales and after sales department for smooth and efficient attendance to customer problems when they arise.
  • To handle all homologation issues with local auth critics.
  • To handle on li ne ordering and product follow-up efficiently and timely manner.
  • Generated reports on the newly developed customer demands.
  • To keep an eye opened on market trends and expected future transport development.
  • To be fully aware and 10 keep management update-d with the competitor’s movement in the market.
  • To maintain good contact with local authorities related to our industry to be fully aware of movements regarding legal issue.
  • To be fully updated with sales tools introduced by suppliers.


1 - 2 years of experience.


Graduate in Engineering with experience in Reprographics and Document Management Industry.