Product Support Specialist

Sales and Operations

• Achieve assigned spare parts sales targets across brands and product lines.
• Conduct regular customer site, workshop, and fleet visits to identify parts requirements and sales opportunities.
• Identify correct parts, prepare quotations, negotiate within approved margins, and secure orders.
• Follow up on orders, receivables, and overdue payments to support sales realization and collections.
• Maintain an active pipeline of prospective customers and business opportunities.

Customer Relationship Management

• Develop and maintain long-term customer relationships and serve as the primary spare parts contact.
• Address customer inquiries and complaints, coordinating timely resolutions.
• Monitor customer equipment and fleet requirements to identify current and future parts demand.

Market Intelligence

• Monitor competitor pricing, products, and market activities.
• Track equipment population by brand, model, and operating hours within the assigned territory.
• Identify lost sales, emerging customer needs, and potential business opportunities.

Reporting and Record Keeping

• Maintain accurate customer, equipment, sales opportunity, and visit records in the CRM.
• Update market intelligence, lost sales, and customer activity information.
• Provide regular updates on sales performance, pipeline progress, and market developments.