Officer, Collection

Role Purpose

Support the company’s financial objectives and improve cash flow by managing receivables, accelerating collections, resolving billing issues, and reducing outstanding and delinquent accounts while maintaining positive customer relationships.

Job Accountabilities & Activities

Billing & Invoicing

• Issuing tenant invoices and receipt vouchers (including through the Ejar platform).Reviewing and verifying lease contracts and quotations prior to final approval.

Tenant Relations & Collection

• Communicating directly with tenants to follow up on due/overdue rent, tracking payments, and issuing balance confirmation letters. Managing Promise-to-Pay (PTP) commitments and maintaining records of all tenant interactions.

Financial Reconciliation

• Performing bank statement settlements and reconciliations. Coordinating closely with the Finance team on unidentified payments and correct allocations.

Systems & Data Integrity

• Creating and maintaining lease contracts directly in SAP. Updating collection reports, tenant comments, and organizing supporting R.V. (Receipt Voucher) documentation.

Planning

• Conduct periodic collection reviews and develop plans to improve weekly collections.
• Identify delinquency drivers and recommend appropriate collection actions.
• Develop future collection plans to support cash flow requirements.

Stakeholder Management

• Build effective relationships with customer Finance teams to facilitate timely collections.
• Coordinate with Leasing, Accounting, and other internal departments to resolve collection issues.
• Communicate professionally with customers while maintaining positive relationships.
• Escalate significant delinquency issues to management.

Reporting

• Prepare weekly reports on collection activities and achievements.
• Prepare monthly reports on cash flow outlook and collection plans.
• Monitor invoicing and report delayed or missed invoices.
• Provide daily visibility on collection achievements and delinquencies.
• Assist with AR audit schedules, VAT reports, and balance sheet schedules.

Record Keeping

• Maintain accurate customer account records and ledgers.
• Ensure collection activities and payment statuses are properly documented.
• Maintain accurate historical and intercompany transaction data.

Education & Certifications

Education

• Bachelor’s degree in Accounting, Finance, or a related field.

Certifications

• SAP knowledge is required.

Required Years of Experience

Minimum 3 years of relevant experience