Customer Service Specialist

Role Purpose

Monitor and convey negative and positive customer feedback regarding (sales-fittings-maintenance-products) and convey them through daily, weekly, monthly reports.

Job Accountabilities & Activities

• Deal with customer needs and receive calls about need.
• Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.
• Raise the level of service and gain customer satisfaction.
• Review all customer invoices.
• Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
• SLA agreement work with customer                                       
• Participating in the formulation of goals for employees within the department.
• Selecting and recruiting the necessary workers and equipping employees with training.
• Create new ways to improve procedures and motivate employees.
• Assess and measure employee performance by measuring customer satisfaction from quality management.
• Review the client's worker's booking schedules.
• Solve all problems related to the client or worker and follow up with the relationship administrator.
• Adhere to the organization's attendance policies and procedures.

Education & Certifications

Bachelor's degree in Business Administration or Marketing and equivalent.

Required Years of Experience

(3)  years’ experience at least in the field of customer service.