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Customer Service Specialist
Date:
16-Mar-2023
Location:
Riyadh, SA
Company:
Jussur Emdad
Department:
Sales & Marketing
Sub Department:
Sales & Marketing -Advertising & Promotion (Trade
Number of Openings:
1
Role Purpose
Monitor and convey negative and positive customer feedback regarding (sales-fittings-maintenance-products) and convey them through daily, weekly, monthly reports.
Job Accountabilities & Activities
- Deal with customer needs and receive calls about need.
- Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.
- Raise the level of service and gain customer satisfaction.
- Review all customer invoices.
- Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
- SLA agreement work with customer
- Participating in the formulation of goals for employees within the department.
- Selecting and recruiting the necessary workers and equipping employees with training.
- Create new ways to improve procedures and motivate employees.
- Assess and measure employee performance by measuring customer satisfaction from quality management.
- Review the client's worker's booking schedules.
- Solve all problems related to the client or worker and follow up with the relationship administrator.
- Adhere to the organization's attendance policies and procedures.
Education & Certifications
Bachelor's degree in Business Administration or Marketing and equivalent.
Required Years of Experience
(3) years’ experience at least in the field of customer service.