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Customer Service Specialist

Date:  16-Mar-2023

Riyadh, SA

Company:  Jussur Emdad
Department:  Sales & Marketing
Sub Department:  Sales & Marketing -Advertising & Promotion (Trade
Number of Openings:  1

Role Purpose


Monitor and convey negative and positive customer feedback regarding (sales-fittings-maintenance-products) and convey them through daily, weekly, monthly reports.


Job Accountabilities & Activities


  • Deal with customer needs and receive calls about need.
  • Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.
  • Raise the level of service and gain customer satisfaction.
  • Review all customer invoices.
  • Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
  • SLA agreement work with customer                                       
  • Participating in the formulation of goals for employees within the department.
  • Selecting and recruiting the necessary workers and equipping employees with training.
  • Create new ways to improve procedures and motivate employees.
  • Assess and measure employee performance by measuring customer satisfaction from quality management.
  • Review the client's worker's booking schedules.
  • Solve all problems related to the client or worker and follow up with the relationship administrator.
  • Adhere to the organization's attendance policies and procedures.

Education & Certifications


Bachelor's degree in Business Administration or Marketing and equivalent.

Required Years of Experience


(3)  years’ experience at least in the field of customer service.