Coordinator, Credit & Collection

Role Purpose

To support the Credit Control function by ensuring timely application of customer collections, monitoring customer accounts, managing balance confirmations, preparing ECL provisions, supporting collection performance improvement, and maintaining accurate financial records to minimize credit risk and improve cash flow.

Job Accountabilities & Activities

• Apply customer collections and payments in ISELL on time.
• Monitor daily collections and follow up with sales representatives.
• Escalate delayed collections and cash handling exceptions.
• Review daily bank transactions and resolve unidentified receipts.
• Clear customer open items and reconcile accounts.
• Prepare balance confirmations and follow up on targets.
• Prepare monthly ECL calculations and support provision reduction.
• Improve DSO through collection follow-up.
• Participate in Weekly collection review meetings.
• Process DT credit notes, journal entries and adjustments.
• Perform additional duties assigned by management.

• Coordinate with Sales Teams regarding collections and confirmations.
• Liaise with customers to resolve discrepancies by the reconciliations.
• Work closely with Accounting, Finance and Credit Control teams.
• Support internal and external audit requirements.

• Prepare daily collection reports.
• Generate monthly ECL and provision reports.
• Track DSO performance.
• Monitor balance confirmation progress.
• Prepare collection review reports and action trackers.

Education & Certifications

Bachelor’s degree in finance and accounting

Required Years of Experience

1 to 2 years of experience in Credit Control, Accounts Receivable, or Collection Operations within a distribution environment.