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Business System Analyst

Date:  01-Oct-2021

Riyadh, SA

Company:  National Marketing Company
Department:  Information Technology
Sub Department:  Information Technology - Infrastructure Developmen
Number of Openings: 


Role Purpose

Act as a point of contact to provide operational support for business application issues, 
change requests and projects per SLA, with the aim of being customer centric, 
service oriented and business functions are running smoothly.


Key Accountabilities & Activities

Core Competences

•    Perform analytic study and service reviews of existing applications to identify potential performance improvements 
•    Analyze the manual business activities and induce automation by usage of IT applications or new applications
•    Enforce and maintain service frameworks (including service definitions and service level agreements), reassess service level targets.
•    Capture and understand business partners’ service requirements and consumption patterns and differentiate wants from needs
•    Demonstrate understanding and self-sufficient skills in Incident and Problem Management
•    Drive the standardization across the similar business functions used across different business units.
•    Communicate essentials of service catalogue to multiple stakeholders to inform their understanding of the cost, value, and risk of services
•    Map key stakeholders related to IT services and effectively translate their requirements into an effective communications plan. Provide business partners with a user centric view of change as opposed to silo, project-centric view
•    Have excellent insights to functional and technical aspect of various business applications.
•    Perform requirement gathering, design, configure, test and deploy functional module(s) using formal methodologies.
•    Map business requirements to the functional module(s).
•    Responsible for successful delivery of the functional module(s) to customers
•    Responsible for Project Quality Assurance for new projects to ensure synergy and reusability. Perform regression testing to ensure minimal impact of new projects/functions. 
•    Use knowledge of leading practices for support requests, change requests and service requests function. 
•    Advise customer on standard solutions and workaround using the best practices of business applications.
•    Writing user guides and conduct training for business Core Team and End Users for the application functional module(s).
•    Interpret the business requirements to technical using the Functional Specifications for developments objects – Workflow, Reports, Interfaces, Conversions, Enhancements, and Forms.
•    Maintain existing solutions and perform corrective actions and continuous improvements.
•    Keep abreast with latest technologies and aware of the roadmap.
•    Communication of achievements to improve customer experience


Industry / Domain   


IT / Applications Support / Functional / Technical Support


Necessary Knowledge and Experience


•    About 7 years’ experience in business application implementation, troubleshooting, testing and support, specialized in at least two functional modules. 
•    About 2 years’ experience in relevant domain business processes.
•    In-depth experience in understanding the business operation’s needs and translate it into application setup and configuration.
•    Writing functional specifications and preparing training materials
•    Experience in dealing with business users
•    Awareness of latest developments in technology industry
•    Have worked in environment of collaborating across various teams

Education and Certification Requirements


•    Bachelor's degree or equivalent in IT, Computer Science, Engineering, MIS or related field.
•    ITIL Certification.


Job Specific Technical Skills

•    Functional & Configuration Business Application Skills 
•    Business Analysis Planning and Monitoring 
•    Analytical and Problem Solving skills 
•    Elicitation of Requirements 
•    Requirements Management and Communication 
•    Fit Gap Analysis, Solution Assessment 
•    Organization Change Management 
•    Promulgate new technology to improve business processes 
•    Programming, Database Management,  and other technical skills
•    Desktop skills including Word, Excel, PowerPoint 
•    Communication skill, Service oriented, Customer Centric, Flexible, Committed and Team player