Assistant Manager, Key Account

Role Purpose

Key account Assistant manager is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customers are satisfied and that sales improve.

Job Accountabilities & Activities

- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Assist clients in resolving issues and complaints concerning purchased products or services.
- Build and establish good work relationship with clients to facilitate increased patronage and revenue.
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
- Oversee all post-sales services provided to clients to ensure customer satisfaction.
- Inventory and solve customer problems and assess the level of service provided to the client and prepare reports for this task.
- Monitor Staff performance and prepare reports for this task.
- Monitor the follow-up of ATM cards, insurance cards, Iqama cards accommodation, etc.
- Develop and organize the Section by improving procedures, restructuring the department and preparing reports for this task.
- Develop criteria to measure the performance indicators of the department and to measure the quality of the submission and prepare reports for this task.
- Monitoring for following up with the monthly invoice payments of business clients And payments Collecting customer.
- Managing delivery workers to customers and receive workers whom return from customers.
 

Education & Certifications

Bachelor degree

Required Years of Experience

5 Years’ Experience in the Business (Customer services )