Assistant Manager, Credit & Collection

Role Purpose

Oversees the company’s financial collections department, ensuring accurate client invoicing and timely payment receipt, monitoring staff interactions with clients to ensure compliance with company policies, and supervising procedures to reduce unpaid debt by controlling accounts receivable in line with set budgets and minimizing overdue balances.

Job Accountabilities & Activities

Planning
•    Develop and implement strategies to improve the collection of outstanding credit and reduce overdue accounts.
•    Establish clear deadlines and schedules for customer invoicing and payment collection to support healthy cash flow.
•    Identify potential uncollectable receivables resulting from internal or external issues and develop mitigation or recovery plans.
•    Continuously review collection procedures and recommend improvements to increase efficiency and reduce bad debt exposure.

Implementing (Operations & Process Management)
•    Oversee staff members to ensure accurate and timely invoicing of customers in accordance with company policies.
•    Coordinate with the accounts team to apply, correct, and update Accounts Receivable (AR) records on a daily basis.
•    Implement collection policies and procedures to prevent excessive outstanding credit and minimize financial risk.
•    Ensure that the company’s recovery and debt collection policies are consistently followed and aligned with applicable regulations.
•    Provide training, coaching, and mentoring to staff members in the collections department to enhance performance and compliance.

Stakeholder Management
•    Negotiate with customers in cases of delayed or non-payment to reach mutually acceptable repayment arrangements.
•    Maintain professional communication with internal departments such as finance, sales, and customer service to resolve billing or payment issues.
•    Stay informed about legislative and procedural requirements related to debt collection to ensure compliant customer engagement practices.

Reporting
•    Prepare and submit weekly reports on payment collections, overdue accounts, and recovery performance to management.
•    Highlight trends, risks, and improvement opportunities related to outstanding receivables and collection effectiveness.

Record Keeping & Compliance
•    Ensure accurate maintenance of Accounts Receivable records and documentation of all collection activities.
•    Maintain proper documentation of customer communications, payment arrangements, and recovery actions for audit and compliance purposes.
•    Ensure all debt collection activities comply with internal policies and relevant legal and regulatory requirements.

Education & Certifications

Bachelor’s degree in Finance/Accountant or a related field.

Required Years of Experience

5-6 years of experience in collections.