Agency Management Officer

Role Purpose

Manage overseas recruitment agencies' relationship with the company by ensuring by day to day handling of visa management, quality, performance, conflict management, and financial accounts.

Job Accountabilities & Activities

- Source new agencies across the globe as per forecasted sales plan.
- Sign agreement with the shortlisted agencies & the company with low deployment fees and appropriate security deposit. 
- Design an agency agreement as agreed approval process with legal team on company’s profitability (Financial, Operational & Productional).
- Ensure agreement contains all the aspect current and future needs and should not breach any violation of local and foreign laws. 
- Maintain agency relationship to deploy workers on time, agency should support on issue with embassies, job orders and completing their country’s procedures to have smooth deployment.  
- Send debit notes to the agency on the weekly basis if any conflict occurs in the agency and report to overseas manager and finance manager.
- Responsible to maintain positive account with all deploying agencies, deposit amount should not reduce our cutoff limit.
- Upload all new invoice of agency in CRM system with proper supporting documents.
- Check agency dues to the company before requesting for the new invoice payment to finance.  
- Follow up with finance internal & SSC to settle up the agencies invoice on time less than 3 business days.
- Calculate each agency’s performance based on worker’s status, financial statement, time to delivery, quality of workers. 
- Design criteria for agency performance based on deployment, quality, embassy support, and other aspect. 
- Report weekly to the in internal department meeting. 
- Responsible to handle conflicts between the agency and company through the agreed agreement in international forum. 
- Solve the conflicts between the agency and the company by visit countries, ministries, Saudi consulate, international legal departments and any required forums.
- Ensure all the agency related documents are up to date in CRM system. 
- Update & Maintain agency related files in CRM and hard files.
- Responsible to maintain each agencies issue of e Wakala 
- Maintain each agencies issue of ewakala, stamped, arrived, stamped not arrivals, expiry of ewakala.
- Responsible to coordinate with the core recruitment team about cancellation of used ewakala before expiry in case of any non-arrivals.
- Report weekly and monthly report such as agency management report, agency performance report, legal issues, new sourcing, agreement signing and new initiatives.
 

Education & Certifications

Bachelor’s degree in business management | HR | International business

Required Years of Experience

6+ years of experience in Overseas Recruitment.