After Sales Service Coordinator

Role Purpose

• Solve customer problems through the company's system, coordination in maintenance work.
• Solve workers client dispute at initial level.

Job Accountabilities & Activities

Key Tasks and Responsibilities: 

• Solve customer problems and assess the level of service provided to the client and prepare reports for this task.
• Deal with customer needs and receive calls about need.
• Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.
• Raise the level of service and gain customer satisfaction.
• Review all customer invoices.
• Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.
• Participating in the formulation of goals for employees within the department.
• Selecting and recruiting the necessary workers and equipping employees with training.
• Create new ways to improve procedures and motivate employees.
• Assess and measure employee performance by measuring customer satisfaction from quality management.
• Review the client's worker's booking schedules.
• Solve all problems related to the client or worker and follow up with the relationship administrator.
• Adhere to the organization's attendance policies and procedures.

Education & Certifications

Bachelor's degree in Business Administration or Marketing and equivalent.

Required Years of Experience

• (3)  years’ experience at least in the field of customer service.
• (1) year as a Leadership.