Account Manager, Sales

Role Purpose

Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Job Accountabilities & Activities

Planning:
•    Develop and implement account plans for major accounts to support revenue growth and long-term customer retention.
•    Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings (e.g., archiving and content management).
•    Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.

Operations:
•    Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance.
•    Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
•    Ensure service standards and operational processes are consistently met to support seamless customer operations.

Stakeholder Management:
•    Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
•    Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
•    Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.

Business Development:
•    Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
•    Promote additional products, services, and solutions that align with customer needs and business objectives.

Customer Experience Management:
•    Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
•    Proactively manage customer feedback and service issues to maintain a positive client experience.
•    Support high client retention rates through consistent service quality and relationship management.

Education & Certifications

Bachelor's degree in business administration, business management, marketing, or related field is preferred.

Required Years of Experience

3-4 years Proven Sales experience.