Technician 1

Role Purpose

Works under high level of autonomy and minimal supervision to address corrective and preventive maintenance requirements for the OA Digital and Multi-functional products (MFP’s).

Job Accountabilities & Activities

- Unpack, Install OA and MFP’s  
- Configure and establish connectivity for scan, print, fax and email on MFC’s on Domain Networks.
- Independently inspect, troubleshoot, estimate and repair Digital MFP’s at software and hardware levels.
- Raise requisitions, escalations, modifications for all required spare parts and consumables.
- Successively achieve benchmarks, targets set from time to time and generate maintenance revenue by invoicing service calls.
- Develop customer awareness and impart excellent technical support to major accounts and key clients.
- Mentors and teaches junior team members
 

Education & Certifications

Graduate / Diploma in Electronics or Electrical Engineering with good academic record.

Required Years of Experience

2+ years’ experience in support services of office automation