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Req ID:  4293

Senior Engineer, Pre Sales

Date:  18 May 2026
Company:  Arabian Business Machines Comp
Location: 

Khobar, SA

Department:  Sales & Marketing
Sub Department:  Sales & Marketing -Pre-sales & Planning
Number of Openings:  1

Role Purpose

 

Senior Engineer, Pre Sales will be responsible for the installation, commissioning, maintenance, and technical support of the communication systems. This role serves as a key technical resource for clients across industrial and critical infrastructure sectors, ensuring seamless deployment and ongoing performance of communication solutions including industrial telephones, paging & intercom systems, public address & general alarm (PAGA) systems, and mass notification platforms.

Job Accountabilities & Activities

 

  • Install, configure, and commission GAI-Tronics communication systems at client sites.
  • Conduct site surveys and prepare installation diagrams in line with project specifications, utilizing MicroStation and AutoCAD
  • Ensure all installations comply with applicable safety standards and client requirements
  • Provide on-site and remote technical support for GAI-Tronics product lines including PAGA, intercom, mass notification, and radio dispatch systems.
  • Diagnose and resolve hardware and software faults in a timely manner.
  • Execute planned preventive maintenance schedules and update maintenance records accordingly.
  • Coordinate with clients to minimize downtime and ensure system continuity.
  • Act as the primary technical point of contact for assigned client accounts.
  • Deliver product demonstrations, training sessions, and technical presentations to end users.
  • Provide recommendations for system upgrades and enhancements based on client needs.
  • Maintain accurate records of all installation, maintenance, and service activities.
  • Prepare technical reports, as-built drawings, and handover documentation.
  • Update internal systems with service history, parts usage, and client feedback.
  • Liaise with sales, project management, and logistics teams to ensure timely delivery and execution.
  • Coordinate with vendors and subcontractors as required.
  • Escalate complex technical issues to principal or regional support teams with full documentation.

Education & Certifications

 

Bachelor’s degree, Telecommunication engineering, Electrical Engineering, Electronics Engineering, or a related field.

Any GAI-Tronics product certification is a strong advantage.

Required Years of Experience

 

4-5 years Proven experience in Telecom industry installation (Acoustic Systems, Paging, Speakers and Amplifier)

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