Manager, Parts

Role Purpose

The Parts Manager is responsible for managing and developing the overall Parts Department within the region. They are responsible for the strategic management of the Parts area, as well as developing and implementing targets, policies, procedures and common standards, whilst promoting and maintaining the image of company and brands.

Job Accountabilities & Activities

Financial and Operational Performance

- Develop and manage the overall financial and operational targets for the Parts Department.

- Ensure the implementation of appropriate measures to achieve set targets.

- Compile, analyze, and present financial and statistical reports to senior management, identifying necessary business actions.

KPI Management and Reporting

- Ensure accurate measurement, monitoring, and analysis of departmental KPIs, including but not limited to:

• Active Sales Order Report
• Parts Staff Productivity
• Invoice Efficiency
• Parts Availability

- Maintain up-to-date, comprehensive KPI reports and share them regularly with management.

Operational Coordination

- Collaborate with Workshop, Sales, and other departments to streamline daily procedures and workflows, ensuring operational efficiency.

- Address and resolve customer complaints in a timely and professional manner.

Business Development and Marketing

- Implement new products and solutions introduced by the national distributor that enhance customer efficiency.

- Promote Parts Department services to existing and potential customers as well as internally to business units.

- Develop and execute strategic initiatives to maximize market penetration and profitability of the Parts business.

Market Analysis and Strategic Insights

- Continuously monitor market trends, customer needs, and competitive activity.

- Provide actionable recommendations to the management team based on market insights.

Education & Certifications

University education in a relevant discipline

Required Years of Experience

6-7 Years of Experience