Content Management Consultant

Role Purpose

The Content Management Consultant is responsible for providing business analysis consulting services with the overall objective of implementing business application solutions using the company's software and associated modules.

Job Accountabilities & Activities

- Interface with Sales/Marketing/Service on daily business matters.
- Actively support sales cycles and major customer engagement by bringing specific knowledge and experience to the opportunity. Initiate and develop customer engagement events to broaden the prospect base.
- Support with business plan ensuring that a robust outlook process is in place and achieved, prospects developed and tracked, key shortfalls to plan identified and remedial actions developed.
- Develop  strategies that generate incremental Business Opportunities
- Perform business analysis in which information about business process and concerns are gathered from key client stakeholders
- Design business applications in which basic best practice knowledge is applied
- Compose documentation outlining requirements for building the business application
- Present documentation on business analysis and solution requirements to key customer stakeholders for validation and approval
- Build solution utilizing the appropriate application development tools supported by the company
- Test business applications and ensure performance is as designed; resolve any issues
- Compose training materials and conduct training sessions for customer; also train customer administrator to be able to administer and troubleshoot
- Develop plan for migration; migrate business applications into production environment and support customer throughout migration process
- Transition key information to the technical support team to ensure continued successful support of customer.
 

Education & Certifications

Bachelor's degree in engineering

(Computer Science / Information Technology)

Required Years of Experience

5-7 Years of experience