Service Engineer

Role Purpose

Responsible for the pre-installation, installation, commissioning, and repair the equipment BCL sells. The job holder is also expected to provide technical assistance to the client Technicians and Engineers related to BCL equipment. 

Job Accountabilities & Activities

Perform initial tests, physical inspection and calibration on receiving any new machine from supplier before deliver to the customer. 
• Test products
• Commissioning within time frame
• Penalty charges percentage

Responsible for assigned equipment installation / commissioning and maintenance. 
• Customer satisfaction
• Commissioning time
• Revenue growth
• Number of equipment for repair

Give demonstration to Biomedical/ end user engineering department of hospitals. 
• Customer satisfaction
• Revenue growth Communicate with the technical personnel of principals give feed-back with equipment performance and get latest information to maintain and improve the performance of equipment.
• Principal satisfaction
• Complete equipment maintenance profile
• Customer satisfaction

Prepare reports for BCL and principals as per system requirement.
• Job performance level

Prepare purchase requests, according to the requirement, for parts to be used in maintenance of equipment.
• Level of spare parts
• Revenue growth

Proper record keeping of the received spare parts and consumed ones.
• Update records
• Inventory counts

Perform Preventive Maintenance Test (PMT) on the equipment as required.
• Customer satisfaction
• Percentage of down time of equipment

Provide complete satisfaction to customers by fixing the machines within the same day, upon call and visit customers twice a week.

Perform any other duties assigned by the management

Education & Certifications

Degree in Biomedical/ electrical/ electronic/ mechatronics/ computer engineer. 

Required Years of Experience

0-3 Years.